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How InfyReach Connect collects, uses, stores and protects your information across all our messaging services — in compliance with India's DPDPA 2023 and Meta's WhatsApp Business Terms.
InfyReach Connect ("we", "our", "us") is committed to protecting the privacy and personal data of our clients, users, and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect information when you access our website, use our APIs, messaging platforms, and communication services. It has been drafted in accordance with India's Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act 2000 and its rules, TRAI's applicable regulations, and Meta's WhatsApp Business Terms of Service.
InfyReach Connect is a Mumbai-based Communications Platform as a Service (CPaaS) provider offering Bulk SMS, WhatsApp Business API, RCS messaging, Voice IVR, SMPP Gateway connectivity, and Lead Generation services to businesses across India.
For the purposes of India's DPDPA 2023, InfyReach Connect acts as a Data Fiduciary for personal data collected directly from our clients and website visitors, and as a Data Processor for end-user data (e.g., phone numbers and message content) that our clients process through our platform.
We collect only the minimum data necessary to provide, maintain, and improve our Services:
| Category | Examples | Source |
|---|---|---|
| Account & Business Data | Name, email, phone number, company name, GST number, designation | Provided by you during onboarding |
| KYC / Verification Data | Government-issued ID, business registration documents (where required for DLT/WABA onboarding) | Submitted by you |
| Message Metadata | Sender ID, recipient number (hashed), delivery status, timestamps, error codes, DLR data | Generated by platform activity |
| Technical & Usage Data | IP address, browser type, device info, API usage logs, session data | Automatically collected |
| Financial Data | Invoice records, payment transaction references (we do not store full card/bank details) | Generated by billing activity |
| Support Communications | Emails, WhatsApp conversations, tickets submitted to our support team | Provided by you |
We use collected data for specific, lawful purposes only:
InfyReach Connect acts solely as a technology intermediary for message delivery. With respect to message content:
Our clients (businesses using our platform) are independently responsible — as Data Fiduciaries under DPDPA 2023 — for the personal data of their end users that they process through our platform, including obtaining valid consent before sending messages.
We share data only where necessary and with appropriate safeguards. Your data may be shared with the following categories of recipients:
We do not share personal data with third parties for their independent marketing, advertising, or commercial purposes.
InfyReach Connect provides WhatsApp Business API access as a Business Solution Provider (BSP). When you or your end users interact via WhatsApp through our platform, the following applies:
We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable precautions, no internet-based system can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, we will notify affected parties as required under the DPDPA 2023 and applicable law.
We retain data only as long as necessary for the purpose for which it was collected, or as required by law:
Upon expiry of the applicable retention period, data is securely deleted or anonymized in a manner that prevents identification.
Our website uses cookies and similar tracking technologies to improve your browsing experience and measure website performance. The types of cookies we use include:
You may disable non-essential cookies via your browser settings at any time without affecting your ability to use our core messaging services. Note that disabling cookies may affect certain website features.
Our website and communications may contain links to external websites or services, including Meta's platforms, telecom operator portals, and DLT registration portals. InfyReach Connect is not responsible for the privacy practices, data handling, or content of these third-party sites. We encourage you to review their respective privacy policies before sharing any personal information with them.
Our Services are intended solely for business use by adults (18 years and above). We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at info@infyreachconnect.in and we will take steps to delete such data promptly.
We may update this Privacy Policy from time to time to reflect changes in our Services, applicable law, or regulatory requirements. The revised policy will be posted on this page with an updated effective date. For material changes, we will endeavour to notify active clients via email at least 7 days prior to the change taking effect.
Continued use of our Services following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
For any privacy-related questions, data access requests, or to raise a grievance under the DPDPA 2023, please contact our designated Grievance Officer:
Grievance Officer — InfyReach Connect
📧 info@infyreachconnect.in
📞 +91 88 7979 2989
💬 WhatsApp: +91 98203 15747
🌐 infyreachconnect.in/contact.php
We are committed to resolving all privacy-related grievances within 30 days of receipt. If your concern is not resolved to your satisfaction, you may escalate the matter to India's Data Protection Board once it is operationally constituted under the DPDPA 2023.